Bank Mandiri Strengthens Digital Transformation and ESG Agenda: A Three-Pillar Strategy for Sustainable Growth

IABCINDONESIA.COM — As public expectations for transparency, ethical communication, and accelerated digitalization in financial services continue to rise, Bank Mandiri is reinforcing its commitment through a structured ESG approach and increasingly strategic corporate communications. This momentum is further affirmed by the bank’s support for the IABC Indonesia Conference & Awards 2025, a forum that frames trust, humanity, and digital impact as the foundation of modern communications. The theme aligns seamlessly with Bank Mandiri’s ongoing digital transformation efforts and its ambition to strengthen sustainability accountability.

Bank Mandiri’s sustainability strategy is anchored in three ESG pillars—Sustainable Banking, Sustainable Operation, and Sustainability Beyond Banking. Together, these pillars function not only as the bank’s sustainability framework but also as a reflection of how trust and accountability sit at the core of its communication strategy. Their relevance is underscored by the key themes raised at IABC 2025, including digital literacy, enhanced public trust, and authentic, verified ESG communication.

The bank’s digital transformation highlights how digital impact has become a central force in strengthening customer relationships. Services such as Livin’ by Mandiri, Livin’ Merchant, and Kopra by Mandiri expand financial access while emphasizing intuitive design to ensure user experiences that are inclusive and empathetic. The growth in Third-Party Funds (DPK) through the third quarter of 2025—fueled by deeper digital penetration—signals that this approach is effectively cultivating trust in an increasingly mobile-first landscape.

This push for digitalization echoes the IABC 2025 discussions on how technology, when communicated effectively, can reinforce corporate legitimacy. Digital transformation is not solely about innovation; it is about articulating its benefits with clarity so that customers understand the tangible value it brings.

Bank Mandiri’s support for the IABC Indonesia Conference 2025 underscores a communication approach that places people at the center of innovation. “Building trust in the digital era begins with putting humanity at the heart of every innovation. By embedding ESG principles in our business practices, Bank Mandiri continues to advance in creating digital impact that empowers communities, strengthens social foundations, and ensures a sustainable shared future,” said Monica Yoanita Octavia, Senior Vice President of the Environmental, Social & Governance (ESG) Group at PT Bank Mandiri (Persero) Tbk.

Under the Sustainable Banking pillar, Bank Mandiri is strengthening green financing and accelerating the clean energy transition—initiatives that require measurable, accountable ESG communications so the public can clearly see real-world impacts. As highlighted throughout the IABC Indonesia Conference 2025, sustainability demands a narrative that is transparent, data-driven, and centered on public benefit.

Meanwhile, the Sustainable Operation pillar is expressed through energy efficiency initiatives and the digitalization of internal processes. These measures not only reduce the operational carbon footprint but also enhance internal communication efficiency and governance. Technology-driven internal transformation aligns closely with the “digital impact” theme explored by IABC speakers: when well-integrated, technology reinforces message consistency and corporate data integrity.

The Sustainability Beyond Banking pillar expands the bank’s capacity to create broader social impact—from financial literacy and Micro, Small, Medium Entreprises (MSMEs) empowerment to digital inclusion initiatives across regions. These programs reflect the humanity-centered lens emphasized at IABC: that empathetic, solutions-oriented communication strengthens social resilience and builds long-term trust.

Collectively, Bank Mandiri’s approach to communicating performance, innovation, and ESG commitments underscores the central role of sustainability communications in strengthening public trust. Communication is no longer a mere conduit of information—it has become a strategic lever for building credibility and maintaining relevance amid shifting digital behaviors and cultural expectations.

President IABC Indonesia, Elvera N. Makki emphasized the importance of ethical, human-centered communication. “We appreciate Bank Mandiri’s support in strengthening Indonesia’s strategic communication ecosystem. This commitment demonstrates how major institutions can play a critical role in advancing communication practices that are transparent, ethical, and sustainability-oriented.”

Panel discussions at the IABC conference brought forward key insights from government leaders, corporations, academics, and civil society organizations on digital literacy, ESG communication, societal behavior shifts, and emerging standards for corporate transparency. These themes echo a broader shift in the banking industry: sustainability and digital transformation hold true value only when communicated honestly, clearly, and with the public’s interest at heart.

Bank Mandiri’s support for the IABC Indonesia Conference and Awards 2025 reflects the alignment of their shared vision—strengthening communication practices that are ethical, relevant, and truly impactful. Through this commitment, the bank underscores that financial performance alone does not define success. Public trust, communication integrity, and measurable social and digital impact are increasingly essential pillars shaping the future of Indonesia’s banking sector.